Privacy Policy

Privacy Policy


Effective Date: September 28, 2024

1. Introduction

Welcome to Ampersand: Rent & Share, a peer-to-peer rental and sharing marketplace for household items such as home appliances, tools and machines, outdoor sports gear, electronic gadgets, costumes, and parking spaces. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

2. Information We Collect

We collect the following types of information:

  • Basic User Information: Profile picture, age, gender, email address, mobile number, residential address, and personal description.

  • Profile Verification: Valid identification card. If the ID does not contain sufficient information, we will also collect a selfie with the valid ID and proof of residency.

  • Payout Information: When you lend an item, you will need to provide your preferred payout method, including your preferred bank, account name, and account number. Only Xendit, our payment gateway provider, has access to these account details.

  • Borrowing Information: When you borrow an item, your payment details are not stored in our app. Only Xendit has a record of the transaction details.

3. How We Use Your Information

We use your information to:

  • Verify your identity and ensure the security of our platform.

  • Facilitate transactions between users.

  • Communicate with you about your account and transactions.

  • Improve our services and provide customer support.

4. Sharing Your Information

We do not share your personal information with third parties except:

  • With Xendit, our payment gateway provider, for processing payments.

  • When required by law or to protect the rights, property, or safety of Ampersand: Rent & Share, our users, or others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your user experience by remembering your preferences and settings.

  • Understand how you use our app and improve its functionality.

  • Provide personalized content and advertisements.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our app.

6. User Consent

By using our app, you consent to the collection, use, and sharing of your personal information as described in this privacy policy. If you do not agree with this policy, please do not use our app. You may withdraw your consent at any time by contacting us at support@ampersandph.com. Please note that withdrawing consent may affect your ability to use certain features of the app.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely delete or anonymize it.

8. Data Access Requests

You have the right to request access to the personal information we hold about you. To make a data access request, please contact us at support@ampersandph.com. We will respond to your request within a reasonable timeframe and provide you with a copy of the information we hold about you. Please note that we may need to verify your identity before processing your request.

9. Data Deletion Requests

You have the right to request the deletion of your personal information. To make a data deletion request, please contact us at support@ampersandph.com. We will respond to your request within a reasonable timeframe and delete your personal information unless we are required to retain it for legal or regulatory reasons. Please note that we may need to verify your identity before processing your request.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

11. Your Rights

You have the right to:

  • Access and update your personal information.

  • Request the deletion of your personal information.

  • Object to the processing of your personal information.

  • Withdraw your consent at any time.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our app. You are advised to review this privacy policy periodically for any changes.

14. Contact Us

If you have any questions about this privacy policy or need further assistance, please contact us:

  • Company Name: Ampersand Rental Philippines

  • Address: Unit 1001 One Global Place 5th Ave. cor. 25th St., Fort Bonifacio, Bonifacio Global City, Taguig City, Fourth District, NCR 1634

  • Email: support@ampersandph.com 

  • Phone: +639544231560

We aim to respond to all inquiries within 5 business days. For immediate assistance, please visit our FAQ or Help Center.

If you have any questions about this privacy policy, please contact us at support@ampersandph.com.

 

 

 

 

 

 

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